Returns and Exchanges

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ASTA Group LLC is committed to your complete satisfaction and enjoyment of your watch purchase. We offer a hassle-free, 7-day return policy. If, for any reason, you wish to return or exchange your watch, we will do our best to accommodate your request quickly and easily. 

For any unworn, undamaged product with the non-removable ASTA tag still attached, ASTA will exchange the watch or offer a full refund based upon the original payment method. Please return all items in the same condition, with the same accessories, and back to the original point of sale through which the watch was sold.

Refunds will be processed after inspection by our watch experts. Please allow 10 business days for the refund to be reflected on your original payment method. If you paid for your watch via trade-in, or wish to exchange the watch, ASTA will provide store credit. For any purchases made using cryptocurrency via Bitpay, any refunds will be issues in Fiat currency of the ASTA office that processed the transaction (e.g., USD, CHF, HKD, SGD, or AED)

Please note that we are unable to accept returns for any items that have been personalized or engraved, damaged, or worn. If items that were sold with the watch are missing or the watch is worn or damaged, we may charge a restocking fee or reject the item.

If you’re interested in exchanging your watch for another timepiece, we’re happy to offer you more options. As the world’s leading platform for buying, selling, and trading pre-owned watches, our selection is ever-changing, so it’s always a great idea to see what we have available. 

Steps for Returns/Exchanges:

• First, contact your ASTA Client Advisor within 7 days from the date of shipment to request a return authorization.
• Once the return authorization has been issued, we will email you pre-paid, fully-insured shipping labels. Please follow the Shipping Information to ensure that your watch is protected and fully insured during transit. 
• Be sure to include all original contents in your return package, including the watch, boxes, documents, accessories, links, straps, buckles, and authentication papers.